Frequently Asked Questions

Find quick answers to common questions about our baking and cooking courses, platform, and learning experience.

Getting Started

Getting started is easy! Follow these steps:

Click "Sign Up" in the top right corner
Enter your email and create a password
Browse our course catalog and select your desired baking or cooking course
Click "Enroll Now" and complete the payment process
Access your course immediately from your student dashboard

All courses include lifetime access once enrolled.

Most of our baking courses require basic kitchen equipment that you likely already have:

Essential: Mixing bowls, measuring cups/spoons, baking pans, oven
Helpful: Stand mixer or hand mixer, kitchen scale, rolling pin
Advanced: Pastry bags, piping tips, proofing baskets (for bread courses)

Each course includes a detailed equipment list in the introduction section.

Course & Learning

You get lifetime access to all courses you enroll in! This means:

Access course materials anytime, anywhere
Re-watch video lessons as many times as you want
Download updated content and new recipes
Return to refresh your skills anytime in the future

We regularly update course content with new techniques and recipes.

Yes! We have several ways to connect:

Q&A Sections

Ask questions in each lesson's Q&A section and get responses from instructors

Student Community

Join our private community to share progress and get feedback

Most instructors respond within 24-48 hours.

Technical Support

If you're experiencing video playback issues, try these solutions:

Quick Fixes:

Check your internet connection - we recommend at least 5Mbps for HD video
Update your browser to the latest version
Clear browser cache and cookies
Try a different browser (Chrome, Firefox, or Safari work best)
Disable browser extensions that might interfere with video playback

If problems persist, contact our support team with your browser and device details.

Yes! Our platform is fully responsive and works great on mobile devices. You can:

Access all courses through your mobile browser
Watch video lessons on your phone or tablet
Download lesson materials for offline viewing
Take quizzes and track your progress

💡 Pro Tip:

Add our website to your home screen for an app-like experience!

Payments & Refunds

We offer a 30-day money-back guarantee on all courses. If you're not satisfied with your purchase, you can request a full refund within 30 days of enrollment.

Refund Process:

Email refunds{{ config('app.name') }}.com with your request
Include your order details and reason for refund
Processing takes 5-7 business days
Amount credited to original payment method

See our full Return & Refund Policy for details.

We accept all major payment methods for your convenience:

All payments are processed securely through encrypted connections.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help you with any questions about our baking and cooking courses.

Contact Support Email Us